Customer Services

  • Order Status
  • Shipping & Delivery
  • Returns & Refunds
  • Payment Method
  • FAQs

Order Status

I wish to buy 1st trial treatment voucher. What can I do?

You must be above 18 years old. Otherwise, you must be accompanied by parents or guardian aged 35 and above. For H2G 1st trial treatment voucher, customers below 21 years old must be accompanied by parents and guardian aged 35 and above.

How to get the 1st Trial Treatment Voucher/Products?

It’s so easy to purchase the 1st Trial Treatment Voucher/Products!
Browse through the treatment categories of treatments and products we offer and click on the item to see the details. Remember to read the deal description and fine print as there is important information such as Validity Date and Redemption instructions.

Step 1: To purchase, click “Add to Bag”.

Step 2: Log in to your account or register a new account if you are a new user. You can register a new account using your Facebook account too!

Step 3: Then, proceed to “Checkout”. Select on how to get your products (Delivery or Cash-On-Pick-Up or Cash-On-Redemption) and Payment Method (Credit card / Debit Card / Online transfer ).

Step 4: Click “Place order” and proceed to payment.

You just purchased your 1st Trial Treatment Voucher/Product. Enjoy!

* Please note that: One 1st Trial Treatment Voucher per person only. Unless the deal stated more than one person.

Can I purchase multiple 1st trial treatment vouchers?

Yes, you can. Do note that only one person per 1st Trial Treatment Voucher.

I bought a deal, how do I redeem?

All you need to do is:

Step 1: Print out your 1st Trial Treatment Voucher

Step 2: Make appointment with us

Step 3: Bring your printed 1st Trial Treatment Voucher along with your Identity Card.

Step 4: Present them to our outlet staff and enjoy your treatment!

What is the flow for redeem 1st trial treatment voucher?

1st Trial Treatment Vouchers are meant for New Customers aged 18 and above who would like to try our first treatment trial. You can purchase the 1st Trial Treatment Vouchers as gifts to your friends, family or loved ones who has not tried our treatments before. For H2G 1st trial treatment voucher, new customer must be aged 21 and above.

Do I need to make use of my 1st Trial Treatment Voucher the same day I buy it?

No, you don’t have to. All our 1st Trial Treatment Vouchers have Validity dates and we allow customers to have the time to redeem and enjoy their treatment. Do refer to the Terms and Conditions stated on each of our 1st Trial Treatment Voucher.

When and how will I receive my 1st Trial Treatment Voucher?

You will receive a confirmation email once your purchase has been authorized and we will inform you that we have received your order. There are two ways to get your Treatment Voucher:

1. will email the voucher to you once payment successful

2. Log in to “My Account” and download your Treatment Voucher. Your purchases will be displayed in your account at the same time the confirmation emails are sent out to you.

Shipping & Delivery

What options do I have in order to get my orders?


Delivery option is applicable for Products only. We will make sure your Products are delivered right to your doorstep. Choose “Delivery”, login to your account to purchase the item. At the “Checkout” page, you can choose your Billing Address or enter different Shipping Address for your delivery. Please make sure your addresses and Credit/Debit Card details are correct. Once delivered we will send you a delivery confirmation email.

Cash-On-Pick Up (For Products only)

The option requires customers to pick-up Nimue products from the brand outlets. Login to your account to purchase the item and choose “Cash-On-Pick Up” on the “Check Out” page. We will call you upon order confirmation to set a pick-up time and date.

Cash-On-Redemption (For 1st Trial Treatment Voucher)

For all 1st Trial Treatment Vouchers, you can opt to pay when you redeem your vouchers at the outlet. Choose “Cash-On-Pick Up”, login to your account to purchase the item. You’ll be required to fill in the Collection Form upon redemption.

Do you deliver to where I am? How long will the delivery takes?

We ship to West Malaysia, Sabah and Sarawak. As long as you stay in Malaysia, we will ship the products to you. Your items will be delivered to you in within 7 working days from the date you make your order.

Is there any shipping fee?

No, offers FREE DELIVERY on all online orders.

Will you ship treatment vouchers to my house?

Sorry, we don’t ship the treatment vouchers. Please login to your account and register your email to receive your treatment voucher.

Returns & Refunds

A few points to remember:

Should you have a disappointing experience with, we will make it up to you! We will make the return and refund policy easy and convenient for you. If you wish to return a product after it has been delivered, please refer to the following:

Want to return a product?

For defective or incorrect items, we have a 3-day return policy upon receipt of the order. Please note that any defective goods or broken seal are handled on a case-by-case basis.
The Return Policy is subject to the following terms and conditions:

1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or multi-item pack must be returned as a whole set.
3. Unfortunately, we do not accept returns if you changed your mind about a product.
4. This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable.

A few points to remember:
Exchanges are subject to availability. If the said product is out of stock, you may have to wait until we source additional items or alternatively, you may request for a refund.

Can I refund a 1st trial treatment voucher?

Unfortunately, 1st Trial Treatment Vouchers are non-returnable and non-refundable.

Once your order for 1st Trial Treatment Voucher is confirmed, it cannot be cancelled.

Under these circumstances, what do you need to process the refund?

Please contact us and include the following details:

– Order Number
– Voucher Code
– Date of purchase
– Photos/Videos of defect products
– Specific reasons

How long will it take to receive my refund?

Please note that any refunds will only be made against the original credit/debit card used. We will usually refund any payment received from you using the same method originally used by you to pay for your purchase (Via Credit/Debit card or Cash). Any refund back to you method of payment takes 14 working days, not including weekends and public holidays.

Payment Method

How do I make payment for my items?

Online Payment:

For safety and security purposes, we use a safe payment gateway for all our online transactions. Online payment is applicable for Treatment Vouchers and Products. Please ensure your Credit/Debit card details are correct.


You can choose to pay cash for Cash-On-Pick Up method when you pick up your products or when you redeem your treatment session at the outlet you preferred. After payment, just sign the Collection Form and we will present you with a receipt.

Can I make payment at the salon on the same day I redeem?

Yes, you can. Select “Cash-On-Redemption” option at the “Checkout” page and you can make your payment at your selected outlet when you make your redemption.

Is there any additional charge and hidden cost?

At, we practice transparency in all our transactions and make sure all our customers are well informed about their transactions. Like any other service and sales oriented company, we do charge 6% GST. Good news is, FREE shipping for all purchases! The final payment amount you need to pay is exactly what you will see in the invoice. The final payment amount you need to pay is exactly what you will see in the invoice. Other than that, we do not charge any other additional charges.


What is Kiseki

Kiseki Marketing Sdn Bhd is established in 2005 and made it a centre for beauty strategies and innovative skincare, slimming and hair care product solutions. Due to high demands in our service and products, we have created is a brand new e-commerce site carrying some of the major Beauty brands in Malaysia. We offer you a fast, secure and convenient online shopping experience with a wide range of Treatment Vouchers as well as Health & Beauty Products. We always aim to give the best to our customers by offering safe payment gateway, multiple payment methods, and concise customer service information. aim to provide outstanding customer service and swift delivery all around Malaysia, bringing the best brands with international standards in one accessible platform, and ensuring that every voucher and product is 100% authentic.

Stay tuned to and look out for ongoing new offers and hot deals on our site. Beauty shopping online has never been so easy!

Is website safe?

We pride in providing a safe and secure online shopping experience.

For Online Payment Option: Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information (except card holder name) stored on our servers and do not share or sell your personal details to any third party.

For Cash-On-Pick Up Option: We work closely with our outlets to ensure cash-on-pick up orders are safe. You will be required to sign a Collection Form upon pick up, which will confirm and ensure the collection of your Treatment Voucher and also for our record.